The phone bought in MTS is broken. What to do? MTS - phone warranty and service

Legal advice:

1. I bought a tablet in the MTS salon in Anapa, arrived in Saratov, he began to malfunction. Can I give it under warranty to the MTS salon in Saratov?

1.1. if you have documents on the purchase in the MTS salon, YOU have the right to contact the MTS salon throughout the Russian Federation.

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2. Can MTS refuse to repair under warranty a smartphone that gets wet?

2.1. Ilya! yes, they can, because This is a gross violation of the rules of operation.

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3. Is it possible to return the tablet under warranty to the MTS salon if the documents are lost.

3.1. Yes, you can, according to article 18 of the consumer protection law, a check is not required.

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4. Is it possible to return the MTS modem 3 days after purchase under warranty?

4.1. What does return under warranty mean? He doesn't work?

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4.2. Maria Alekseevna,Modem - a PC peripheral device with gar. term, return / exchange under Art. 25 is not subject

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5. I bought a phone (Huawei) at MTS, and handed it over under warranty to a Huawei service center. It's been 45 days and they haven't made any progress on repairs. Where and what, can I write or return the money? They didn't give me a replacement phone.

5.1. Vladislav, contact the Seller with a claim in which you demand the termination of the dkp of the phone and a refund.
If there is a refusal, then the court with a claim for consumer protection.

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6. We bought a phone of seven redmi 7 and in the MTS communication salon! After half a year it became buggy, it constantly reboots! They gave the phone to the service under warranty, reflashed it, but after a couple of days the situation repeated itself ... it reboots up to five times a day! Please tell me if I can return the money for it and how can I do it ?!

6.1. You can return, for this you need to present a written claim based on the norms of the Civil Code.

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6.2. Not the Civil Code, but the Consumer Protection Law.
Lawyers divorced...

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7. I bought wireless headphones with a phone for a promotion and on credit at MTS, after 4 months the headphones went haywire, one of them did not charge. In the salon where I bought it, they turned me around, the guarantee for them is 2 weeks, and the loan is still to be paid, how to be.

7.1. If they came with the phone, then the store is wrong, now you need to submit a written claim based on the norms of the Civil Code.

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8. Today I handed over the phone under warranty to MTS, when asked to print applications for a replacement phone within three days, they told me that they don’t have such a thing and I won’t print anything for you, what should I do?

8.1. In this case, it is necessary to present them with a written demand based on the norms of the Civil Code with the possibility of applying a penalty in case of refusal.

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9. I would like to know if I bought a phone in the MTS salon, paid for the guarantee, now something is either with a battery or with a socket. Previously, the phone was dropped once there are defects. Are they obligated to do it?

9.1. If your warranty covers cases of mechanical damage to the device, then they will repair it.

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10. Can I sue MTS? I handed over the phone to them for repair under warranty instead of 45 days, it was 65. The first claim was not answered at all; the second was given a piece of paper all the mint dated September 29, and they gave it back on November 23; and my signatures.

10.1. If there is a refusal to claim, then now you need to file a lawsuit in court for the return of its cost + penalty and other sanctions.

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11. A year ago, I bought a phone in harming iPhone 7+, they imposed Rosgosstrakh insurance on me as additional insurance. Now my phone is not working. What should I do? Can I claim to return the phone to MTS. I was told that the warranty had already ended and should apply to Rosgosstrakh. Is it so?

11.1. If the warranty has expired, then you have two years from the date of purchase to file claims for defects, Articles 18 and 19 of the Consumer Rights Protection Law.
If the examination confirms the existence of a significant (irremovable) defect, then you are obliged to return the money at your request.

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11.2. Do you know the reason for the failure? If these are external influences, then it is possible to apply to the insurance company. If you do not know the reasons and the warranty period for the phone has not expired, contact the seller with a written claim, where you refuse to repair.

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12. Please bought a smart watch in the MTS salon. A month later they stopped working. Brought under warranty. Refused. The reason they wrote was oxidized. Allegedly not properly exploited, the water got in. But I'm sure it's not my fault. What to do.

12.1. I think that it is necessary to prepare a claim to the store with a requirement to repair them under warranty and conduct an examination. Because, as you can see from your words, the examination was not carried out, it should be independent and you should have been invited to attend it. I can prepare a claim for you.

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13. A tablet was purchased from MTS, after a month it stopped turning on. They gave it under warranty, they didn’t give anything in return for a non-warranty card, etc. 45 days have passed since the return. And today at 2-55 in the night they went online from my account in social networks.

13.1. Anton!
Unfortunately, now it will be quite difficult for you to prove the fact that you gave the tablet for repair.
Is it possible to get some witnesses involved?

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Consultation on your question

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14. I bought a new IPhone 8 in the MTS salon, the warranty is 1 year, the headphones are broken, the warranty has not ended yet, can I demand a full refund for the phone? Or ask for a new phone with new content.

14.1. Your Iphone and the headset for it are different types goods, even if they were sold as a set, you have the right to demand replacement of headphones under article 18, if the breakdown was due to the fault of the store and not yours, this will be proved by the examination carried out by the store.

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15. I haven’t really been able to use the phone for 3 months already, the network signal is weak, I called MTS, they checked everything is fine for network coverage, I handed it over to the service center, the phone is normal, the warranty is left, 20 days, I want to write a claim to the store so that they make an independent examination in my presence, what if they refuse?

15.1. Apply to court. And before that, you can make an examination yourself, find an expert who will give you an opinion. Then take it to court.

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16. I bought a phone in MTS iPhone 8 plus. They took it in installments. At the same time, we were given a jigging guarantee by MTS. Yesterday he fell. It broke protective glass and the phone itself. Can I replace the screen for free or not?!

16.1. most likely yes, because add. The warranty covers all such cases. But for an accurate answer to your question, you need to provide an agreement in which you could see the conditions for paying out insurance.

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17. I wanted to take the phone in installments, they said that an additional service is required for this. guarantees. Can I get a loan without it? Salon MTS.

17.1. Dmitry!
Purely theoretically, the salon does not have the right to condition the granting of a delay by the obligatory purchase of an additional guarantee, as this violates your rights under the Consumer Rights Protection Law.

But in practice, it will be quite difficult to prove the imposition, so I think that you will not be able to voluntarily obtain an installment plan from them without this service.

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18. There is a debt to MTS Bank, I wanted to pay it off, but I find out that my debt was sold to Creditexpress Finance, MTS Bank sent me an SMS with a personal account of KI Finance, I called the number indicated in the message, where they announced the amount and told me to pay, because. There is no way to pay the full amount, I asked to divide it into parts, after which they gave me the number of the debt collection service, the question is .. Is it worth paying? And where is the guarantee that the debt will be closed, and they will not start "knocking" out of me again ..?

18.1. No SMS can confirm the transfer of debt to another organization. Written notice only, so ignore such messages.

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19. We bought a mobile phone in the MTS salon. On the third day, the phone stopped charging. I went to the salon with a complaint. I was refused, saying that this is a technically complex product and we do not bear any responsibility. The warranty was denied. They offered to give the phone to an independent examination at my expense or offered to sue. I ask you to understand the law of technically complex goods.

19.1. Salon did not do the right thing. They were required to take the phone for examination, in which you could be present. I wish you good luck in resolving your issue.

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20. Six months ago we bought an MTS USB MODEM (we have a bad connection - a private house in the suburbs), after five months it stopped working, took it to the store, took it under warranty (Guarantee-year) for repairs, took it away yesterday, but the problem remained, he only catches the connection, as he immediately loses it. Can I return it and collect the money? But here's one more thing: in the check, the price for a modem is 1 ruble, and for a SIM card 2500 rubles? can we pick up 2500? if so, what law should we rely on?

20.1. Amount 2500 rub. it will not be possible to return, since this is the amount for the option that was provided in the first 14 days. You have the right to hand it over again for warranty service, while you are required to provide another modem for temporary use while yours is under repair.

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21. Four months ago I bought a tablet at MTS, after 2.5 months it broke down, they sent it for repair under warranty, where it stayed for 1.5 months, they took it away from the repair, but it remained as it was broken, but MTS offered to hand it over for repair again, but why do I need such a thing that I practically don’t use, what to do to return the money or give a new one in return, they refuse, tell me please, what to do in such a situation?

21.1. The warranty workshop must draw a conclusion on the cause of the breakdown. Whether the damage is covered under warranty or not. As an option - independent expertise. And then to court.

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21.2. Since the tablet is a technically complex product, its return / exchange is possible only if there are grounds provided for in Art. 18 POZPP.

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22. I dropped the phone. There was an external mechanical impact from the asphalt on the phone. It is under warranty and insured by Rosgosstrakh. I took it to MTS. Samsung phone. Rosgosstrakh refused. Q: How can I fix this phone. Or, if there are options, please advise.

22.1. see the terms of your insurance contract. If the refusal is illegal, then file a lawsuit with the court.
Good luck and all the best

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22.2. This question can only be answered after studying the insurance contract and insurance rules. Only specified documents can provide options.

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22.3. Konstantin.
What is included in the insurance contract? Is such a mechanical impact an insured event? If yes, then you were denied illegally, you can file a lawsuit in court.
Thank you for your feedback.

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23. I bought myself an iPhone 6, but then dropped it into the water after that it stopped turning on, but on the apple website it was said that the phone can be in the water for about 10 seconds. he stayed in the water for about 5. Can I contact the seller (MTS) to replace my phone, since in fact they sold me a defective phone (there is a guarantee).

23.1. If you prove that the warranty applies to your case. What is said on the site in any form is not legally binding. See phone warranty terms.

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24. I handed over the phone under warranty to the MTS service center, after 45 days they didn’t return the phone, I wrote an application for a refund, the application review period of 10 days has already passed 15 days and they don’t return the money.

24.1. Now you have every reason to go to court with a statement of claim to terminate the contract of sale and return the money. In court, in case of a successful outcome, you can recover 2-3 times more than the amount paid, I'm not exaggerating! And it's almost impossible to lose.
The main thing is to correctly compose and justify statement of claim which will be difficult for you to do on your own, without the help of a lawyer. Contact a lawyer on our website in person or write to him on his email. mail (usually it is indicated under the answer), he will help draw up a statement of claim, give everything necessary explanations and, if necessary, will provide legal assistance up to the issuance of a court decision.

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24.2. Yuri.
Apply to the court with claims for termination of the Sale and Purchase Agreement, return of funds, collection of a penalty, fine, compensation for moral damage + compensation for ALL collection costs.

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25. When I bought a phone for my daughter, the seller in the MTS network persuaded me to buy an additional guarantee in case something happens to the phone. Now the phone is not working. Handed over the phone for repair, because. the warranty period has not expired. The repair was refused, because. water got into the phone. Is this refusal legal? And one more question - can I return the money for the guarantee back, tk. did not use it.

25.1. The consumer, in case of detection of defects in the goods, if they were not specified by the seller, at his choice has the right to:
demand a replacement for a product of the same brand (the same model and (or) article);
demand a replacement for the same product of a different brand (model, article) with a corresponding recalculation of the purchase price;
demand a commensurate reduction in the purchase price;
demand immediate gratuitous elimination of product defects or reimbursement of expenses for their correction by the consumer or a third party;
refuse to fulfill the contract of sale and demand the return of the amount paid for the goods. At the request of the seller and at his expense, the consumer must return the goods with defects.
In this case, the consumer has the right to demand also full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are reimbursed within the time limits established by this Law to meet the relevant requirements of the consumer.

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25.2. You need to look at the terms of the additional guarantee agreement, which are insured events. And come from this.

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26. I came to the salon in connection with MTS and asked to change the phone under warranty at Odoevsky 31 Gavrilova Veronika refused to accept my phone and, according to her words, she sets her own rules, what should I do?

26.1. --- Hello, no one DOES EXCHANGE cell phones and she did not set these rules. Good luck and all the best, with respect lawyer Ligostaeva A.V. :sm_ax:

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26.2. You need to apply with a written claim to the communication salon. If the claim is refused, send it by mail.

I wish you good luck and all the best!

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26.3. Good day
The store does not have the right to set its own rules that are contrary to the Law on the Protection of Consumer Rights.
Apply with a written claim to them, and then only to Rospotrebnadzor and the court
Good luck in resolving your issue.

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Legal advice:

1. I bought a phone in one MTS salon, it broke down, they don’t accept it in another MTS salon, the phone is under warranty.

1.1. Claim, in case of refusal - to the court.

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1.2. File a claim with the seller, if he refuses, go to court

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2. I bought wireless headphones with a phone for a promotion and on credit at MTS, after 4 months the headphones went haywire, one of them did not charge. In the salon where I bought it, they turned me around, the guarantee for them is 2 weeks, and the loan is still to be paid, how to be.

2.1. If they came with the phone, then the store is wrong, now you need to submit a written claim based on the norms of the Civil Code.

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3. Today I handed over the phone under warranty to MTS, when asked to print applications for a replacement phone within three days, they told me that they don’t have such a thing and I won’t print anything for you, what should I do?

3.1. In this case, it is necessary to present them with a written demand based on the norms of the Civil Code with the possibility of applying a penalty in case of refusal.

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4. Can I sue MTS? I handed over the phone to them for repair under warranty instead of 45 days it was 65; the first claim was not answered at all; the second was given a piece of paper all the mint dated September 29, and they gave it back on November 23; and my signatures.

4.1. If there is a refusal to claim, then now you need to file a lawsuit in court for the return of its cost + penalty and other sanctions.

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5. A year ago, I bought a phone in harming iPhone 7+, they imposed Rosgosstrakh insurance on me as additional insurance. Now my phone is not working. What should I do? Can I claim to return the phone to MTS. I was told that the warranty had already ended and should apply to Rosgosstrakh. Is it so?

5.1. If the warranty has expired, then you have two years from the date of purchase to file claims for defects, Articles 18 and 19 of the Consumer Rights Protection Law.
If the examination confirms the existence of a significant (irremovable) defect, then you are obliged to return the money at your request.

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5.2. Do you know the reason for the failure? If these are external influences, then it is possible to apply to the insurance company. If you do not know the reasons and the warranty period for the phone has not expired, contact the seller with a written claim, where you refuse to repair.

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6. I haven’t really been able to use the phone for 3 months already, the network signal is weak, I called MTS, they checked everything is fine for network coverage, I handed it over to the service center, the phone is normal, the warranty is left, 20 days, I want to write a claim to the store so that they make an independent examination in my presence, what if they refuse?

6.1. Apply to court. And before that, you can make an examination yourself, find an expert who will give you an opinion. Then take it to court.

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7. We bought a mobile phone in the MTS salon. On the third day, the phone stopped charging. I went to the salon with a complaint. I was refused, saying that this is a technically complex product and we do not bear any responsibility. The warranty was denied. They offered to give the phone to an independent examination at my expense or offered to sue. I ask you to understand the law of technically complex goods.

7.1. Salon did not do the right thing. They were required to take the phone for examination, in which you could be present. I wish you good luck in resolving your issue.

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8. I dropped my phone. There was an external mechanical impact from the asphalt on the phone. It is under warranty and insured by Rosgosstrakh. I took it to MTS. Samsung phone. Rosgosstrakh refused. Q: How can I fix this phone. Or, if there are options, please advise.

8.1. see the terms of your insurance contract. If the refusal is illegal, then file a lawsuit with the court.
Good luck and all the best

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8.2. This question can only be answered after studying the insurance contract and insurance rules. Only specified documents can provide options.

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8.3. Konstantin.
What is included in the insurance contract? Is such a mechanical impact an insured event? If yes, then you were denied illegally, you can file a lawsuit in court.
Thank you for your feedback.

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9. I bought myself an iPhone 6, but then dropped it into the water after that it stopped turning on, but on the apple website it was said that the phone can be in water for about 10 seconds. he stayed in the water for about 5. Can I contact the seller (MTS) to replace my phone, since in fact they sold me a defective phone (there is a guarantee).

9.1. If you prove that the warranty applies to your case. What is said on the site in any form is not legally binding. See phone warranty terms.

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10. I handed over the phone under warranty to the MTS service center, after 45 days they didn’t return the phone, I wrote an application for a refund, the application review period of 10 days has already passed 15 days and they don’t return the money.

10.1. Now you have every reason to go to court with a statement of claim to terminate the contract of sale and return the money. In court, in case of a successful outcome, you can recover 2-3 times more than the amount paid, I'm not exaggerating! And it's almost impossible to lose.
The main thing is to correctly draw up and substantiate the statement of claim, which will be difficult for you to do on your own, without the help of a lawyer. Contact a lawyer on our website in person or write to him on his email. mail (usually it is indicated under the answer), he will help to draw up a statement of claim, give all the necessary explanations, and, if necessary, will provide legal assistance up to the issuance of a court decision.

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10.2. Yuri.
Apply to the court with claims for termination of the Sale and Purchase Agreement, return of funds, collection of a penalty, fine, compensation for moral damage + compensation for ALL collection costs.

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11. When I bought a phone for my daughter, the seller in the MTS network persuaded me to buy an additional guarantee in case something happens to the phone. Now the phone is not working. Handed over the phone for repair, because. the warranty period has not expired. The repair was refused, because. water got into the phone. Is this refusal legal? And one more question - can I return the money for the guarantee back, tk. did not use it.

11.1. The consumer, in case of detection of defects in the goods, if they were not specified by the seller, at his choice has the right to:
demand a replacement for a product of the same brand (the same model and (or) article);
demand a replacement for the same product of a different brand (model, article) with a corresponding recalculation of the purchase price;
demand a commensurate reduction in the purchase price;
demand immediate gratuitous elimination of product defects or reimbursement of expenses for their correction by the consumer or a third party;
refuse to fulfill the contract of sale and demand the return of the amount paid for the goods. At the request of the seller and at his expense, the consumer must return the goods with defects.
In this case, the consumer has the right to demand also full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are reimbursed within the time limits established by this Law to meet the relevant requirements of the consumer.

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11.2. You need to look at the terms of the additional guarantee agreement, which are insured events. And come from this.

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12. They sold me an MTS Smart smartphone at MTS, there are no batteries for it for sale, nowhere. The warranty period of the battery is 6 months, the phone is 12 months. Can I ask them for a refund if they are unable to provide completeness? The dealership refused to accept a return request.

12.1. In relation to a technically complex product, the consumer, in case of detection of shortcomings in it, has the right to refuse to fulfill the contract of sale and demand a refund of the amount paid for such a product or demand its replacement with a product of the same brand (model, article) or with the same product of another brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer. After this period, these requirements are subject to satisfaction in one of the following cases:

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13. I bought a phone in an MTS store. I was told that I need to pay for the warranty on the phone I bought. I ask why you will have to pay for the phone warranty. They said that you have to pay for it. Is it correct to pay for a phone warranty or requirements that the warranty be free? With respect to you, I am Natalya Miller.

13.1. You have the right to buy an additional warranty for the phone, but this is not a prerequisite and you can refuse

Good luck.

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13.2. You don't have to pay for a product warranty. Perhaps they tried to impose on you an insurance contract for your phone against damage, theft, etc.

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13.3. The warranty for the phone is given free of charge, for this there is a warranty book. Most likely, you were offered an "extra" warranty for a longer period. You don't have to pay for it. With a complaint about the seller, you can contact Rospotrebnadzor.

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Consultation on your question

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14. I need to return money for the phone. filing a claim.

14.1. If there is no response to the claim, you have the right to file a claim with the court in accordance with Art. 131-132 Code of Civil Procedure of the Russian Federation. Good luck to you and all the best!

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14.2. You have a unique opportunity to get 3-4 times more than the amount paid for the phone. No options! It is impossible to lose such a case. The phone is a technically complex product and it can only be returned if a significant defect in the product is found. But what is the main disadvantage of the product?
The very fact of exceeding the repair period of 45 days is a significant drawback of the product giving the right to demand a refund. Moreover, the inability to use the product within 30 days of one year of the warranty period is a significant drawback of the product.
The seller must return them within 10 days! On the 11th, you can safely go to court. The main thing is to correctly compose and justify such a requirement, which will be difficult for you to do on your own. Contact a lawyer on our website in person, he will help you draw up such a requirement and give all the necessary explanations, and, if necessary, will provide legal assistance up to the issuance of a court decision.

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14.3. You have grounds for a refund - repair more than 45 days - contact the seller with a claim for termination of the sales contract, then go to court - in case of refusal.

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15. I bought a phone from MTS, after a while I dropped the phone and the screen blurred. I went to hand over the phone because it was under warranty and also insured, but in the salon where I bought it from me they didn’t accept it, they told me to contact the bank. Then I called the bank, they explained to me that I should contact the service center with all the documents, it is located 200 km from the city. Please tell me why I have to go to another city at my own expense and how can I resolve my issue?

15.1. If you have not reached the warranty period for the product, then you should contact the salon where you purchased the phone, they must send the product to the service center and repair it under warranty.

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15.2. contact the MTS salom where you purchased the phone with a written appeal; if they do not accept it, then go to court with a statement of claim for the protection of consumer rights.

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16. In March 2016, I bought a phone in the MTS salon, and it was guaranteed for 1 year. After 2 weeks, I asked for it because it began to fail. In February 2017, I flash it again under warranty, after flashing it, the application stops working on the phone. And now I have to give ISO once for firmware. Can I ask the store to return the money and exchange the phone. And what to do if they refuse to do something in this situation.

16.1. Yana Nikolaevna!
In relation to a technically complex product, the consumer, in case of detection of defects in it, has the right refuse to fulfill the contract of sale and demand a refund of the amount paid for such goods or present a demand for its replacement with goods of the same brand (model, article) or with the same product of another brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer to the consumer of such goods. After this period, these requirements are subject to satisfaction in one of the following cases:
discovery of a significant defect of the goods;
violation of the deadlines established by this Law for the elimination of defects in goods;
the impossibility of using the product during each year of the warranty period in the aggregate more than thirty days due to the repeated elimination of its various shortcomings.
Write and present them with a written claim. If not accepted, then send via registered mail with notification and an inventory of attachments.

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17. I bought a phone in MTS, I ask 3 times under warranty, the answer is one defect is eliminated, I asked for a replacement phone similar to the time of repair, I was provided with the wrong phone, not similar to mine, since the camera on mine is 16 and they only have 5, I refused and wrote so that while my phone for repairs, I was deducted 1% of the cost, but the lawyer refused both and that I should now answer them with some objection.

17.1. You can refuse to fulfill the contract for the sale of the phone, send a claim for a replacement from a request for a free repair to a refund as for a new phone + demand moral damage and calculate a penalty under Art. 23 POZPP. If they refuse, go to court with demands for the return of money + penalty + damages + moral damage + fine + court costs.

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18. I bought a smartphone in the MTS store. they imposed insurance from VTB, after 10 months the phone stopped seeing SIM cards after resetting the settings, took it to the SC, they said it was time to throw the phone away, the part on the main board flew off. Since he wore a guarantee in the SC, because the smart understood. Can I count on the insurance company, or should I give up on all this and go for a new March? Thanks in advance.

18.1. To answer your question, you need to see the contract with the insurance company. Carefully read in it what is an insured event in which the insurance company makes insurance payments.

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18.2. I bought a smartphone in the MTS store. they imposed insurance from VTB, after 10 months the phone stopped seeing SIM cards after resetting the settings, took it to the SC, they said it was time to throw the phone away, the part on the main board flew off. Since he wore a guarantee in the SC, because the smart understood. Can I count on the insurance company, or should I give up on all this and go for a new smart?

So it should be spelled out in the contract with ck.

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19. The phone is under warranty, wi-fi stopped working, after a 2-fold repair, the malfunction was not eliminated. Wrote a claim for my money back. MTS Tyumen communication salon. To which they made their examination and said that I violated the rules of operation (40 days dragged this examination) - "the geometry of the hull was violated, in the chassis area." Complete nonsense! .. What is the procedure for me, I want to return the money, go to court or somewhere else. Thank you.

19.1. You are filing a valid claim. If you refuse or leave without an answer, file a lawsuit with the court within 10 days. I advise you to seek the help of a lawyer. The site has a catalog of lawyers and lawyers, choose from your city. For example, there is a lawyer from Tyumen, Nadezhda Onischuk. Good luck to you.

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19.2. You need to conduct your examination of the phone, send a claim, then a statement of claim to the consumer protection court. Business prospects are good. If you need a full consultation, write.

Did the answer help you? Not really

20. I bought an A 5 phone in an MTS salon. After 4 months, it was discharged and turned off and does not turn on. I handed it over for repairs under warranty, they kept it for a month and wanted to return the type of malfunction was not found, although they couldn’t turn it on in the cabin today. Did not take it back for repairs. Will I be able to return the money if it is not returned and repaired on time. Thank you.

20.1. Yes, you can, Article 18 of the Law of the Russian Federation "On Protection of Consumer Rights" expressly states that the Consumer, at his choice, has the right to: demand a replacement or refuse to execute the contract of sale and demand a refund of the amount paid for the goods. You can apply with a Claim (2 copies), the main thing is that your copy is stamped, entry number and signature, if you refuse to accept, you can send it by registered mail with notification and description. If they refuse or there is no answer within 10 days after the application, then you can apply with the Application for termination of the contract (Claim) to the Court, the state duty is not subject to.

Did the answer help you? Not really

21. I bought a phone in MTS with additional. guarantee. Broken. How can I replace it with a new one? The phone costs 60 thousand rubles.
Bought on credit. If I hand it over for repairs while it is being repaired, do I have to pay a loan? How should I do it right. Thank you!

21.1. until it can be replaced, send it in for repair under warranty
If I send it in for repairs while it is in remote, do I have to pay a loan?
Of course we should

Did the answer help you? Not really

22. I bought a phone in one MTS salon, it broke down, they don’t accept it in another MTS salon, the phone is under warranty.

22.1. Claim, in case of refusal - to the court. It is better to send it by registered mail.

Did the answer help you? Not really

23. 4 months ago I bought a Samsung galaxy j1mini in the MTS salon and immediately began to lose the network on all the sims. I can submit a phone to the salon under warranty, but the repaired one does not suit me because it is new.

To fix an MTS phone cheaply and without losing time, it is enough to leave an online application for a call from a specialist. The operator will call you back within 15 minutes. The hotline number is available around the clock. After placing an order, a personal manager will agree with you the cost and time of the wizard.

Our service is open seven days a week. Our specialists can easily replace the touchscreen glass, speaker, microphone, phone charging socket and other accessories. You do not need to order new components from the manufacturer yourself. An extensive warehouse of spare parts from the manufacturer allows you to repair MTS mobile phones inexpensively and quickly. Request the cost of a spare part from a call center employee.

Diagnostics and repair of popular MTS phone malfunctions

The device handed over to the service will cool down a comprehensive diagnosis aimed at identifying the causes of the breakdown. Works on diagnostics of cellular are included in the price of the order in advance. Upon completion of the repair, the finished device undergoes working testing on professional equipment in the quality control department. The service center provides maintenance of MTS phones at home or in the office of the company. You can communicate your wishes when contacting. Often, smartphone owners turn to a specialized company if necessary:

• replacement of the display and sensor;
• flash camera replacement
• replacement of the matrix cable;
• micro usb connector replacement
• update (firmware) OS.

Repair time depends on the complexity of the damage. Replacing the battery will take a few minutes from the master, and ultrasonic cleaning of a flooded smartphone will take 3-5 hours. If the mobile does not catch the network, use the service of a free visit of a specialist. A FixService24 employee is ready to come on the day of the request and urgently set up a Wi-Fi connection. Ask the operator for the cost of spare parts for replacement and the availability of a discount.

Issues related to goods and services have always interested the population. Russia even has a special law that protects the rights of consumers. It's called "Consumer Protection".

Today we will learn how to return money for a phone under warranty. Is it even possible to do this? Under what circumstances cash will be returned, and under what - no? All these questions will be answered below. Among other things, we will be able to get acquainted with the rules for writing claims on phones that have not yet expired warranty period. What are the features of the process to pay attention to? What about the procedures being studied will each potential buyer have to remember?

The guarantee is...

The first step is to understand what a warranty period is. Every person who has ever bought equipment should be familiar with this term. Especially technically complex designs.

This is the time during which the manufacturer of a particular product makes free repairs, diagnostics or replacement of components of its device. A similar document is applied to all gadgets and machines. Phones are no exception. They also receive a corresponding ticket.

So what is the phone warranty? Within a set time period (usually 12 months), the buyer will be able to:

• to carry out free diagnostics of the device in the service center;
• replace a broken or failed phone with a similar one;
• repair the device for free in the service center.

This paper is included as standard with all devices. The buyer should check the availability of the corresponding one. If it is not available, it is not recommended to purchase the phone. After all, then the citizen will not have any rights to a free repair or replacement. This is the opinion of the majority of people. Is it really?

Is there any chance of a replacement?

To understand this feature, you will have to answer whether it is possible to change the phone under warranty. How legitimate is this idea?

In Russia, it is not forbidden to change and repair devices under warranty for free. This means that theoretically it is possible to replace an unsuitable smartphone. In practice, however, this is not so easy to do. Especially if you do not take into account some factors. Next, we will consider various options for the development of events regarding this issue. What tricks do cell phone stores use to avoid exchanging sold devices? and get money for a low-quality product? If you prepare in advance for such situations (it is recommended to do this under any circumstances), you can realize the idea without much difficulty. The main thing is to know your rights and not be fooled by the deceptions and tricks of sellers.

What might come in handy

How to get a refund for a phone under warranty? The first rule to remember is to save all documents and papers. Each customer purchases a certain set with a device in the store. And it will have to be saved. Otherwise, there may be problems with the return or exchange.

As a rule, in the box with a mobile phone you can find:

• the device itself;
• Charger;
• battery;
• instruction manual;
• cable for connecting to a PC (USB);
• warranty card for a phone bought by a person.

The presence of the last document should be of concern to every buyer. As already mentioned, in the absence of a guarantee, it is better to refrain from buying. All these components (some smartphones also have accessories such as a protective film or headset) must be kept. Preferably with box.

In addition, when paying, the buyer will be given a check. It is a mandatory attribute if you need to return or exchange a smartphone. It's kind of proof of a deal. No check? Then you can completely forget about the implementation of the task. Without it, it will not be possible to prove the fact of purchasing a phone in a particular store.

Proper quality

The quality of the product plays a huge role in the issue under study. How to get a refund for a phone under warranty? Before taking decisive action, the buyer should consider the cause of the claim.

The thing is that today the goods of good quality can be returned. But only under certain circumstances and with time limits. About what in question?

Any smartphone of good quality is offered to be returned to the store under the following circumstances:

• the device did not fit in color, shape or size;
• the product has not been used, it has completely retained its presentation, has all the factory seals and plugs.

And what are the restrictions? The buyer can return the mobile device to the store within 14 days from the date of the transaction. This rule is governed by the Consumer Protection Act. This means that if there are no defects on the smartphone, you can still return it and get your money back.

Technically complex product of good quality

How to get a refund for a phone under warranty? In fact, everything is not as simple as it might seem. The point is that smartphones are included in the market. Therefore, buyers and sellers often have disagreements.

According to the established rules, it is impossible to return technically complex goods of good quality if they are under warranty. Accordingly, you can forget about the implementation of the task. It will be possible to return or exchange such a device only as part of some promotion held by the store. Or at the discretion of the seller.

But technically complex goods of inadequate quality can be exchanged or returned. Only with certain features and nuances.

Poor quality of complex equipment

What should I do if I need to return a phone of inadequate quality? By law, technically complex goods in this case are exchanged within 15 days from the date of their purchase. Further, such right of the buyer is lost.

But everywhere there are exceptions. You can exchange or demand money for technically complex goods of inadequate quality after the specified period in the following cases:

• the smartphone has a significant breakdown (marriage);
• the deadlines for eliminating defects were violated (45 days are allotted for the operation);
• if during the entire warranty year the device could not be used for more than 30 days in total due to constant repair and elimination of device defects.

There are no other rules regarding this matter. In case of minor breakdowns or defects, if more than 15 days have passed since the purchase of the smartphone, you will have to put up with them.

About the inadequate quality of the goods

Now a little about more common situations. What should I do if my phone is under warranty? Will it be possible to return it?

As already mentioned, in Russia, buyers can demand their money for any product of inadequate quality. Moreover, this can be done during the entire warranty period. The previously proposed time limits are only relevant for 100% serviceable devices.

Returning a phone that breaks or fails during the warranty period is the legal right of every buyer. If the seller refuses the operation, you can complain about him. What should I do to get my money back?

Application procedure

Everything is extremely simple. Especially if a citizen has kept checks and documents from a smartphone. Without them, as already mentioned, it will be almost impossible to bring the idea to life.

Regardless of when exactly the breakdown occurred (during the entire warranty year, of course), you will have to follow some guidelines. They look something like this:

1. Collect the previously listed documents. They must be accompanied by an identity card of a citizen (passport).
2. Write a claim. How this is done will be discussed later.
3. Contact the store where the purchase took place, with a corresponding complaint.
4. Wait for funds or exchange the device for a similar device, but in working order.

In reality, everything is not so simple. It is not uncommon for sellers to refuse refunds to buyers. For example, because of doubts about the causes of the appearance of certain defects. What to do in this case?

Conflicts with sellers

Do not despair. Even with disagreements, you can easily get your money back for a smartphone of inadequate quality. This is normal. The main thing is to behave correctly.

If the seller doubts the reasons for the appearance of certain defects, he must, at his own expense, conduct an examination, during which the quality of the goods will be confirmed (or not). In case of detection of manufacturing defects, the money is returned to the buyer in full. If the examination establishes that the defect is caused by a violation of the operating instructions, the operation can be forgotten. In addition, the citizen will have to reimburse all the expenses of the store for diagnostics.

Sometimes it happens that the phone is not installed or has expired. In this case, you can also return the money. But for this you will have to conduct an examination at your own expense. It is allowed to carry out the procedure within 2 years from the date of purchase of the gadget.

There are exceptional cases. For example, if more than 24 months have passed since the purchase of the smartphone. Then you can return the faulty gadget within 10 years after the start of its use or during the service life established by the manufacturer. Cell phone stores are not involved in this operation - the claim must be sent directly to the manufacturer. The lack of a smartphone with all this should be significant and irreparable. If the breakdown is fixable, it is allowed to demand money only if the manufacturer has not removed it free of charge in 20 days. The buyer must, at his own expense, prove the cause of the defect.

About refund amounts

Now a little about how much money is allowed to be returned if the phone breaks under warranty. This issue is often controversial.

First, the buyer is obliged to reimburse the full cost of the purchased device. Secondly, every citizen has the right to reimbursement of all expenses associated with the examination and repair of a faulty smartphone. Thirdly, if the price of the phone has increased, you can demand payment of the difference in cost.

It follows that sometimes the buyer is able to receive more money than he once spent. Such situations in practice are very rare, you should not rely on them.

What to do when buying a smartphone on credit? The return of the phone in this case takes place according to the previously proposed principles. The money is returned in the amount of the cost of the device. In addition, the buyer is obliged to reimburse the interest on the loan that was paid.

Terms of consideration and return

In Russia today, all claims for reimbursement of funds for mobile phones are considered within 10 days. If the store did not respond to the document in any way, you can file a lawsuit.

It is important to take into account that no more than 45 days are given for the examination or repair of the device. Therefore, if a citizen was promised to repair the gadget and fix the breakdown, you will have to wait.

What can't be returned

From now on, it should be clear how to return money for a phone under warranty. Which devices will not be eligible for reimbursement?

As already mentioned, all smartphones of inadequate quality must be replaced or returned to the store without fail. The warranty on the new phone will also be updated. Money for such products must be returned at the request of the consumer.

Non-refundable smartphones include:

• devices of good quality, if more than 2 weeks have passed since their purchase;
• technically complex devices of inadequate quality, if the claim arose more than 15 days after the transaction.

No more restrictions. What else should every buyer remember if he wants to make a claim for a smartphone under warranty? What does this document look like? What should it contain?

Rules for writing a claim

Warranty claims over the phone can only be made in writing by the buyer personally. It is important to remember that the document can be:

• written by hand;
• printed out with a printer and PC.

There is no fundamental difference in the writing of the document. The main thing is that it should be a real paper that can be read.

The rest of the rules for writing a document are general principles conducting business correspondence. Among key points a special structure of the claim can be distinguished.

It looks something like this:

1. The header of the document. It is located in the upper right corner of the sheet. Here you need to write data about the store to which the document is sent. In addition, the "header" contains information about the applicant - personal and contact.
2. Name. It is written in the center of the page on a new line. It is necessary to write "Claim". Under this word, it is recommended to write a clarification. In our case, the name looks like "Claim for a refund for a phone under warranty."
3. Main part. It consists of a description of everything that happens. It can be said that this is the essence of the claim. Here it is necessary to tell as accurately as possible, but briefly and to the point, about the reasons for the complaint and about your requirements. After that, you need to list in a numbered list all the documents attached to the claim.
4. Conclusion. This part of the paper usually consists of the date of circulation and the signature of the applicant.

That's all. There are no other special rules for writing a claim. It is recommended to record the fact of contacting the store with this document. This is necessary so that in case of inaction of the organization, the citizen has the right to apply to the court for protection.

Sample

The guarantee for the phone according to the law, as you can see, is set by the manufacturer. Usually it is 12 months. Sometimes you can find gadgets with a guarantee of 6 months or several years.

What will a claim for a refund look like for a mobile device that is under warranty? For example, like this:

"I, (data about the applicant, including passport information), ask to return to me the money in the amount of (amount) for the mobile phone (model) I bought. (Date of the transaction) I bought this device in the store (information about the outlet). It is located under warranty until (warranty card expiration date) (date of incident) I took the mobile phone and tried to turn it on. The device booted up and turned itself off after a few minutes. an independent examination was carried out, which revealed a manufacturing defect of the boards mobile phone. I paid for the operation (amount). I ask you to reimburse me the money in the amount paid for the smartphone (model), as well as the costs of diagnosing this equipment.

This claim is not exhaustive. This sample is just a small template for the main body of the document. It helps to understand the essence of the drafting paper.

About batteries and components

The last question that can only arise is the refund of money for a phone with a defective battery or other components. Is it possible to carry out such an operation? Yes. Just remember a few simple rules. The principle of filing a claim will not change.

The warranty for phone batteries will be exactly the same as for the device itself, unless the manufacturer specifies otherwise. It is enough to carefully study the warranty card. If it does not mention that the battery or some components of the smartphone are not under warranty, you can safely contact the store with claims within the entire period indicated on the coupon. The main thing is to have documents for the phone and a check indicating payment for the goods.

Results

Perhaps this is all that every consumer should know. From now on, the topic "Phone under warranty - my rights" will no longer cause any difficulties. If the smartphone has all the documents, you can easily make a claim and return the money for the purchase of inadequate quality. Of course, the device itself will need to be given to the store.

In fact, everything is much simpler than it seems. Sellers often try to violate the rights of buyers. It is important to understand that you can exchange or return money for a product at any time if it is proven to be of inadequate quality, a serious defect. But a serviceable device is allowed to be returned only if the presentation is preserved and within 14 days from the date of purchase. Even technically sophisticated devices must be accepted for exchange or return.

So, if a citizen's phone suddenly breaks down, he can demand its exchange or refund during the entire warranty period. The main problem in this matter is device diagnostics. We have to prove to the stores that the smartphone was originally purchased with a defect. In practice, not every buyer succeeds in defending his rights.

The article describes the procedure for returning a phone under warranty in the MTS online store.

Navigation

In the MTS online store, customers will find a variety of mobile devices that can satisfy all their tastes and preferences. But it also happens that the purchased smartphone turns out to be either faulty or does not correspond to the characteristics stated in the description.

What to do in the event that the purchased product does not suit us at all? Is it possible to return the phone in the online store " MTS» According to the warranty documents? Let's talk about this in more detail in our review.

Warranty service in the MTS online store

Any equipment purchased in any store must have a warranty period, during which, for example, a mobile device must work properly and without complaints. If within the specified period the device failed through no fault of yours, then according to the laws of the Russian Federation, the buyer has the right to return it to the store. This also applies to the online store MTS».

Find out what guarantees the specified store provides.

On the website of the online store MTS”(you can follow this link) we can find out everything that interests us about this. It indicates that the online store " MTS» gives all its guarantees for the observance of consumer rights, which are specified in the relevant law Russian Federation (« On consumer protection»).

MTS - a guarantee for the phone and after-sales service. Repair and return of phones in the MTS online store under warranty

What goods cannot be returned in the MTS online store according to the warranty?

If you bought, for example, a phone in the online store " MTS”, then it may not fall under the terms of warranty and service maintenance in the event that this device is out of order, or one or another defect has been caused to it for reasons not specified in the terms of the warranty contract. That is, roughly speaking, if you yourself are guilty of a phone breakdown, or the fault is directly on the part of the online store " MTS" in this case no.

Warranty and service maintenance of Apple products

If you purchased phones and other devices from the company " Apple”, then the warranty period for these products will be one year from the date of purchase.

Service and advice on the operation of these products is guaranteed by the company " MTS". If you have questions about service maintenance, this or that repair, etc., related to warranty obligations, you can contact the salon " MTS where the item was purchased. For more detailed information in this regard, please call 88002500505 .

Warranty and service maintenance of «Research In Motion» products

Warranty service of goods from the company " Research In Motion» fully complies with the conditions described above. The warranty period for these products is one year. You can return a faulty device or request service under warranty in the store " MTS where the item was purchased. For all inquiries please call - 88002500505 .

Warranty and service maintenance of goods manufactured by order of MTS

Goods produced by order of the company " MTS» have a one-year return or service guarantee. Moreover, a particular product can be made from various parts, each of which, in turn, may have its own warranty period.

Thus, the warranty period can be:

• One year for any mobile device and various accessories purchased by the customer separately or together with the device.
• Six months for accessories, which include: chargers, headphones, battery, cases, stands, cables.
• Three months for software on CDs and other media

The buyer can bring the phone, smartphone and other mobile device for repair or service to that store within the specified period " MTS where the item was purchased. For more complete information You can call the toll-free number 88002500505 .

Return of goods in the online store "MTS" out of warranty service

MTS - a guarantee for the phone and after-sales service. Repair and return of phones in the MTS online store under warranty

You can return the goods to the online store " MTS» outside of the above warranty contract under certain conditions. In the online store " MTS» at this link we can see the information of the following nature:

• The buyer can return the purchased product within a month if, for example, the mobile device was not in use, did not receive any damage or defects. In other words, the item must be in a condition that is fully salable.
• The product can be returned if its packaging, manual, receipts and all other documents are also completely intact.
• Mobile devices from the company " Apple”, whose OS was not activated
• Mobile devices that were sold without SIM cards can also be returned to the store " MTS»
• Any person can return a product.

Subject to all the conditions described above, you can return goods to the stores " MTS", in which they were purchased (if the product was delivered by courier, then you can return it to any store " MTS»).

Video: How to return a faulty phone