Documents for applying for child care benefits. What documents are needed to receive child benefit?

Application for granting benefits;
Certificate of joint residence of the child and parents.
Child's birth certificate (for children over 14 years old - passport);
Certificate of family income for the last three months;
Parents' passports and copies thereof;
Certificate of secondary school education for children over 16 years of age
Benefits will be paid within ten days unless you receive a written refusal.
You should contact the social security service at your place of residence or registration with this list.
Thank you for your attention. Good luck!

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Hello!
Allowance for a child under 16 years of age or 18 years of age with a certificate of education (Federal Law No. 81 of May 19, 1995 “On state benefits for citizens with children”)

A monthly child benefit is paid to low-income families. Families whose average per capita income does not exceed the subsistence level are considered low-income - 7,083 rubles. (Resolution of the Government of the Rostov Region dated July 2, 2012 No. 553 “On the procedure for recording family income and calculating the average per capita family income when determining the right to receive a monthly child benefit in the Rostov Region”). Re-registration of this benefit, i.e. confirmation of family income that the family is low-income is made once a year.
To assign benefits, the following documents are provided:
1. Application for granting benefits (download)
2. Certificate of family composition (in a rural settlement)
3. Copies of parents’ passports
4. Copies of birth certificates of children under 18 years of age (if the child is 16 years old and if he is studying at school, a certificate from the school is required to extend the payment of the benefit; if the child is not studying at a general education institution, the payment of the benefit is terminated)
5. Copy of personal account or plastic card
6. Salary certificates for the three previous months preceding the month of application
7. A copy of the work book for unemployed citizens
8. Declaration of income (to be completed at the social protection department)
9. A copy of the certificate of entrepreneurial activity and income statement for the last quarter for entrepreneurs

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Nadezhda Vladimirovna

To receive a monthly child benefit until the age of 18, you must prepare the following documents:
- original and copy of the passport of the parent (or guardian) applying for the benefit;
- birth certificates (or passports) of all minor children in the family;
- a certificate of family composition (this is done when applying to the passport office, and its validity period is one calendar month);
- certificates from work, extracts from work books or certificates from the Pension Fund. If one of the parents does not work, but is still receiving education, then it is required to submit a certificate from the educational institution or from the Employment Center.

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You need to collect a package of the following documents:

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Child's birth certificate and its copy;
Certificate from the applicant’s place of residence regarding family composition;
A document confirming the place of residence of the second parent (adoptive parent), if the marriage between the parents is not dissolved;
Certificate of study at a general education institution for a child aged 16 to 18 years;
Work records of the child’s parents and their copies;
Documents on family income for 3 calendar months preceding the month of applying for benefits.
You must go to the local branch of the Social Security Administration at the place of residence of the applicant parent.

The amount of the benefit varies depending on the region. For example, in Rostov, the monthly benefit for a child under 16 years of age is 297 rubles, and in the Krasnodar Territory, a child benefit in the amount of 144 rubles is provided, and so on.

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Passport containing confirmation of the citizen’s registration at the place of residence;






When the documents are collected, a completely logical question arises: “Where should I take them?” And you need to go to the local branch of the Department of Social Protection of the Population at the place of residence of the applicant parent.

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You need to collect a package of the following documents:

Application for granting benefits;
Certificate of joint residence of the child and parents.
Child's birth certificate (for children over 14 years old - passport);
Certificate of family income for the last three months;
Parents' passports and copies thereof;
Certificate of secondary school education for children over 16 years of age.
The benefit will be paid until the child reaches the age of sixteen (read more about benefits up to 16 years). If, upon achieving this, he continues his studies at a general education institution, then the payment is assigned until he reaches adulthood.

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Passport containing confirmation of the citizen’s registration at the place of residence;
Child's birth certificate and its copy;
Certificate from the applicant’s place of residence regarding family composition;
A document confirming the place of residence of the second parent (adoptive parent), if the marriage between the parents is not dissolved;
Certificate of study at a general education institution for a child aged 16 to 18 years;
Work records of the child’s parents and their copies;
Documents on family income for 3 calendar months preceding the month of applying for benefits.
Child benefit is issued for two years. Then you will need to again collect documents that will confirm the status of a low-income family, and bring the same documents as the first time. A monthly allowance for a child under 16 years of age is assigned no more than three months before the month of application to the local branch of the Department of Social Protection of the Population with the necessary package of documents.

The main goal that is set when creating a family is procreation. Young parents should know that due to the difficult demographic situation in the country, the state in every possible way supports minor children with various material payments. Currently, there are many benefits that certain categories of citizens can receive. This information is necessary, since now a small number of people can boast of financial success, the majority still live at an average or low level. In this regard, an extra penny won’t hurt anyone. So, what payments can a young family expect and how to apply for child benefits?

Types of financial assistance

There is a division of payments into federal and regional. To find out where to register for children, you need to distinguish between the level of financial support. Certain payments are made directly from the federal treasury. Such payments are designed for all residents of the country who have a child.

The name “regional benefits” speaks for itself. These payments are made strictly in regions and regions and are considered additional. Only residents of a specific constituent entity of the Russian Federation can count on receiving them. These payments are aimed at supporting socially vulnerable segments of the population and are financed from the local budget.

It is best to find out about regional benefits yourself, since each subject has its own laws and regulations, and they differ significantly from each other. This article will discuss how to apply for federal child benefits.

Who can count on financial support?

In order for a young family to receive child benefits, a number of conditions must be met. Firstly, it is a mandatory requirement that parents and children live together. Secondly, it should not be prosperous. It turns out that payments today are not available to everyone.

• low-income families;
• children of military personnel;
• children whose parents refuse to pay child support;
• disabled children and parents caring for them;
• women who are raising a child alone;
• in the event of the death of one of the parents.

If the family belongs to one of the above categories, you should definitely contact the appropriate authorities with a statement of claim. You need to carefully study the question of how to register children's children for a child, and then begin to act.

List of required documents

As you know, when any application is submitted, official papers must be attached to it. You immediately need to resolve the issue of where to apply for child benefits. In social protection authorities. You need to go there with a package of the following documents:

• application from the recipient, which indicates the bank account number and full details of the financial and credit organization;
• documents confirming the identity of the child’s parents;
• marriage certificate;
• a copy of the child’s birth certificate or passport (if available);
• a document confirming the residence of the parents with the baby;
• if the benefit will be paid to a child over 16 years of age, you must provide a certificate from the educational institution confirming that you have received an education;
• certificate of parents' income.

Payment procedure

How to register for children's children? After all the necessary documents have been submitted to the social security authorities (at the place of registration of the parents), consideration of the application begins. As a rule, the period for making a decision ranges from 10 to 30 days. A month is needed to clarify controversial issues.

According to the law, payments are made for two years, then confirmation of the status of a low-income family is required. Then all official papers must be collected again. The deadline for reviewing documents remains the same. However, if this procedure is delayed, the person who submitted the application receives a notification about this. In practice, applying for child benefit is quite simple. The main thing is that the family belongs to one of the above categories.

How to decorate children's rooms? Payment amount

Depending on the financial status of the family and status in society, different amounts of payments are established. In most cases, low-income families receive benefits every month. These include those whose 30-day income is less than the subsistence level. According to the law, mothers raising a child alone receive 100% more. If in this case the father still does not pay child support, then the payment increases by another 50%.

In our country, each subject has a different fixed amount. On average in Russia, child benefit is 500-600 rubles. If a mother raises a child alone, she receives, respectively, 1000-1200 rubles per month.

Child care payments

Designed for mothers who are with their child every day. Those who are officially employed can count on 40% of the average salary. Mothers who do not officially work have the right to receive payments from social security authorities. The payment for one child is about 2,700 rubles, for two - approximately 6,000 rubles. How to apply for child benefit?

In principle, the procedure has not changed; you need to collect the necessary documents and submit them to special authorities. Those women who have an official place of work must write a statement to the manager with a request to provide benefits and a birth certificate for their children.

How to register children's children for non-working mothers? They need to prepare the following package of documents:

• statement requesting payment accrual;
• a copy of the page of the work book containing the fact of dismissal during pregnancy (if available);
• certificate of average monthly income for the last 2 years;
• a document confirming that benefits are not currently being accrued.

If a woman has never worked, a minimum payment amount is established. Payments stop when the child reaches the age of 1.5 years.

Payment upon birth of a child

Oddly enough, the state rewards every woman for improving the demographic situation in the country. All new mothers are eligible to receive this payment. It is worth noting that it is a one-time payment and cannot be received twice.

Today, the amount of payment for the birth of a baby is about 15,500 rubles. How to apply for child benefits? To do this, you need to provide the official papers required for this procedure. They are:

• child's birth certificate;
• certificate of family composition;
• certificate of marriage or divorce;
• the statement itself.

Where is child benefit applied for? There are two options: social security authorities or the organization in which the recipient works.

Types of support for young families with a child

In addition to financial assistance, the state provides other benefits. Among them are:

• For children under three years of age, prescription drugs are dispensed free of charge;
• if the number of children in a family is greater than or equal to three, many regions offer additional payments;
• in some situations, compensation for money paid to kindergarten is possible (25-65%).

The list of payments and payments is constantly changing, and young parents need to regularly monitor this. Now we know how to apply for child benefits. This will allow you not to be deceived when contacting social security authorities, and will also give you confidence that you are right.

Citizens applying for government assistance, as a rule, seek advice and payments from local social protection authorities (USPP). Everyone has contacted this department at least once, and most often young parents come to the USZN. In order not to wait in line for an appointment several times, it is better to find out in advance what benefits and benefits can be applied for, and what documents you need to have with you. Let's find out what benefits social security pays in 2018. Branches of regional and regional USZN work with such socially vulnerable segments of the population as large families, low-income citizens, disabled people, etc. The list of benefits varies depending on the subject of the Russian Federation, but the main areas of social protection activities can be identified.

What benefits does social security pay upon the birth of a child?

Women who do not have an official place of work and are studying at universities apply to the regional branches of the USZN. Previously, students had to apply for various benefits at the place of study, but now an application must be submitted to social security. For women who have children, the State Social Insurance Fund provides the following benefits:

• for pregnancy and childbirth (full-time students of secondary and higher educational institutions in the amount of a scholarship, dismissed due to the liquidation of the company);
• a one-time allowance for early registration at a district clinic or antenatal clinic (for periods of up to 12 obstetric weeks, for students and those dismissed due to bankruptcy or liquidation of the company);
• lump sum payment on the occasion of the birth of a child;
• childcare allowance for children under one and a half years of age;
• child care allowance from birth to 18 (16) years of age.

The amount of benefits will vary depending on the region of application for payments, since the amounts of benefits are calculated based on the local level of minimum wages.

Payments for utility bills

The USZN keeps records of families in dire need of subsidies and compensation to pay for utility services. These include:

1. Low-income citizens who can apply for a subsidy for utility bills (first, the family receives accruals to a bank account, then they pay bills from housing and communal services and provide proof of payment to the Social Insurance Fund) - for this it is necessary to prove that the level of earnings of all able-bodied family members is too low, so A significant portion of the family budget is spent on utility bills (each subject of the Russian Federation has its own permissible share of utility costs as a percentage of the total monthly earnings). If a single citizen or spouses pay more than the established amount, the difference between the regional standard and the cost of housing and communal services is paid in the form of a subsidy.
2. Pensioners, people with disabilities and other preferential categories of citizens those who are entitled to discounts on housing and communal services payments according to federal or regional laws (as a rule, a discount is provided in the amount of 50% of the total cost of utilities). Applicants provide receipts for full payment of utilities on time, then receive 50% of the amount paid in a bank account.

Such payments also include reimbursement of expenses for the purchase of solid fuel for families living in houses without central heating. In order to be eligible to receive benefits and benefits, it is necessary to obtain a certificate from the utility service stating that the applicant has no debts to pay for water supply, heating, gas and sewerage.

Discounts on public transport

Benefits for travel on public transport can be provided in the form of a free travel ticket, a discount on travel in the amount of 25-75%, a certain number of free tickets for a bus, tram, metro, trolleybus or electric train. The cost of private transportation and taxis is not reimbursed.

• students living in large families;
• disabled people of groups I, II, III;
• pensioners;
• other federal and regional preferential categories of citizens.

What benefits does social security pay to large families?

Large families, as a rule, are not provided with benefits and allowances at the federal level, but regional authorities are authorized to provide support to parents with many children, based on the budget capacity of the constituent entity of the Russian Federation. The USZN bodies, in turn, are engaged in the payment of the following benefits:

• subsidies for utility bills;
• compensation payments for the purchase of school (including sports) uniforms;
• annual one-time benefits to parents with many children (mainly regional authorities make such payments to large families with low-income status).

How to apply for a one-time benefit, what documents are needed

If parents who do not have an official place of work or are full-time students at a university have a child, social security authorities assign them a one-time benefit. When at least one of the parents is employed, he is the one who deals with the registration, applying for payment to the employer. This benefit is paid to all citizens without exception, regardless of social status and financial security.

The benefit is based on each baby. If a woman gives birth to twins, triplets, and so on, the payment will be calculated twice or more. Currently, as of 2019, a one-time child benefit is 16,350 rubles 33 kopecks. In some regions of the Russian Federation, the amount may be slightly higher due to regional coefficients.

To apply for it, you will need to apply for a social card or open a special bank account; in some regions, it is enough to provide the bank details of your savings book. You will also need to collect an impressive set of documents, including:

How to apply for maternity benefits in social security

Despite the fact that unemployed women do not have the right to payment of maternity benefits, as well as to a small one-time benefit for registering with a antenatal clinic in the early stages of pregnancy (up to 12 obstetric weeks) in the amount 613 rubles 14 kopecks, some categories of citizens still have the opportunity to receive funds, and they need to apply for them to the USZN:

• pregnant students of secondary and higher educational institutions undergoing full-time studies;
• women who were fired due to bankruptcy of an enterprise, liquidation of a legal entity or termination of the activities of an individual entrepreneur.

The condition for receiving payments is to apply for money within 12 months after the date of dismissal. Only the benefits themselves will be accrued; social security will not pay for sick leave. You will need to have the following documents with you:

What documents are needed to apply for monthly benefits?

The USZN authorities also arrange the payment of a monthly child benefit, which is provided to all families without exception, is indexed annually and in 2019 is:

• 3065 rubles 69 kopecks for the first child in the family;
• 6131 ruble 37 kopecks for the second, third and subsequent children.

Along with a monthly allowance for a child under 1.5 years of age, social protection authorities can issue a benefit that will be accrued up to 16 (in some regions - up to 18) years. Its size depends on the subject of the Russian Federation.

In addition, you can apply for gubernatorial benefits from the USZN authorities, if any are available in the region of residence of the family. For example, in the Khabarovsk Territory its size is 5000 rubles, and in cities of federal significance the amount can reach several tens of thousands of rubles. Keep in mind that often the ability to receive this payment depends on the number of children in the family. So, in the same Khabarovsk Territory, benefits are given only to parents who have had a second child.

The following documents will be needed:

What benefits does social security pay to wives of military personnel?

Spouses of conscripted military personnel who are raising a child under the age of 3 have the right to receive additional payments due to the fact that the state has deprived the husband of the opportunity to provide for the family during military service. Whether a woman works or not is not important. The monthly benefit amount is 11096 rubles 76 kopecks.

If at the time of her husband’s conscription a woman is carrying a child, she will be entitled to a one-time benefit in the amount of 25892 rubles 45 kopecks, but you can apply for it only from the 26th obstetric week of pregnancy.

Receipt by the spouse of a conscripted soldier of the above benefits does not deprive her of the right to receive all other child benefits, the payment of which is established at the federal or regional level.

White salary This is the only legal form of remuneration. Many job seekers, when looking for work, are also faced with illegal types of payment: black and gray wages. In order to figure out whether the salary from a given employer is legal, you need to pay attention to the following signs.

Signs of a white salary:

• The full salary amount is indicated in the documents upon hiring.
• Bonuses and other incentive allowances are calculated by order.
• Money is transferred to the card or issued through the cash register. Cash payment must be made according to one of the following documents: cash order, payroll or payroll. Documents must be signed by the manager, chief accountant or authorized person. Opposite the name of a specific employee should be the amount that is issued in person.
• No additional amounts will be issued in envelopes.
• The actual amount of income is reflected in the 2-NDFL certificate and in the pay slip.
• All deductions are made from the entire amount of the employee’s income.

What is official wages?

Many people don't even think about the fact that they are receiving illegal income. They work without registration or receive part of their payment in envelopes, but do not understand that part of their income is hidden. For most employees, it does not matter that the amount of their actual income according to documents is less than their real earnings. Employees pay attention to ensuring that money arrives on time, without delays.

The official salary is calculated either according to the report card or according to the standards met. An employee should not register for a salary less than the minimum wage established by the state.

Salary structure

• Salary. For the calculation of which, the actual time worked according to the time sheet, or the standards actually fulfilled, are taken into account.
• Bonus (for length of service, qualifications, length of service, rank or others).
• Additional payments for work on weekends, for night work, for replacing an absent employee and others.
• Incentive payments, including bonuses.
• The regional coefficient established in a specific region.

When an employee is on sick leave, he is paid temporary disability benefits. When on a business trip, business trips. And when you go on vacation, you are paid vacation pay.

Features of employment

When hiring an employee, a hiring order must be issued. An employment contract is another fundamental document that describes the position, working conditions, rest, and the amount of remuneration for the duties performed.

You need to familiarize yourself with the following internal documents of the organization:

1. Collective agreement.
2. Regulations on bonuses.
3. Inner order rules.
4. Job descriptions.
5. Taxes and salaries.

You need to understand the difference between accrued and paid wages. The difference between them is the withheld personal income tax (personal income tax), trade union dues, alimony and other deductions under the writ of execution.

Additionally, the employer pays mandatory contributions to the following extra-budgetary funds from all accrued employee income:

1. Pension Fund of the Russian Federation (PFR).
2. Compulsory Health Insurance Fund (MHIF).
3. Social Insurance Fund of the Russian Federation (FSS).

Illegal types of wages

On the territory of the Russian Federation there is only one type of remuneration - official wages in accordance with the Labor Code of the Russian Federation. In common parlance, such earnings are called white wages. No other types of remuneration are legal; there are no legal concepts of black or gray wages.

Black salary

An employment contract is not concluded with the employee, no hiring order is made, and there is no documentation of the person in the organization. Such an employee receives his salary in cash in an envelope.

Obvious disadvantages of illegal sources of income:

• Lack of legal protection for employees.
• No tax transfers.
• Inability to officially go on vacation, sick leave or maternity leave.

The employee does not have any length of service and does not make any contributions to the Compulsory Medical Insurance Fund, the Pension Fund, or the Social Insurance Fund. In case of illness or dismissal, the employer often does not make the required payments. When the time comes to receive your pension, payments will be minimal.

The only advantage of such a source is the higher amount of illegal income. This option is convenient for business areas with a regular turnover of cash, which later goes to pay earnings.

This method is also convenient for real estate organizations. Only a few people register with such companies, and the rest receive only a percentage of sales.

Gray salary

Partially the official salary is called gray. At the same time, employees are registered on the minimum wage. It is from this amount that the employer pays all taxes. Sometimes an employee is assigned to a position with a lower salary. The remainder is paid in an envelope.

This scheme allows the employer to reduce tax costs and allows for an increase in wages. However, sick leave, maternity leave, and vacation leave are, as a rule, calculated according to the minimum wage and their size is minimal. There is a high probability that after maternity leave the employer will offer to resign, and if you disagree, he will leave only the white part of the salary.

Another disadvantage of partially illegal earnings is that the employer regulates the amount in the envelope independently and can establish various fines and illegal deductions.

Scheme of illegal salaries disguised as dividends

Another way to pay salaries is through a scheme that includes a minimum salary and dividends. Each employee is given the opportunity to purchase shares of the organization, which he must sell upon dismissal.

These conditions are specified in the employment contract. A smaller part of the salary is processed and paid on time. The employee periodically receives most of the income in the form of dividends, which in fact make up the majority of his earnings.

Taxes are transferred only from the minimum wage. The frequency of dividends is not monthly, but quarterly. In this scheme, dividends are a good cover for illegal income. To identify this scheme, all employment contracts, minutes and documents of shareholder meetings, employee shares and the amount of payments are reconciled.

What does the employer risk?

Often, the employer is calm and confident that employees will not complain, since they will not be able to prove anything without official documents. However, illegal schemes are detected quite easily. To do this, an unscheduled inspection is carried out and the number of employees in the workplace and in the staffing table is simply compared.

Employee complaints to inspection bodies and witness testimony can help identify this scheme. Illegal payment of labor and tax evasion threatens the employer with heavy fines and even criminal liability.

Advantages and disadvantages of official earnings for an employee

• The main advantage is the social security of the employee. If there is a violation of labor obligations, you can file a complaint with the regulatory authorities.
• Registration of employees and payment of white wages is a sign of a stable organization.
• Taxes are charged on all earnings. In the future, the amount of pension payments will be calculated from these taxes transferred to the Pension Fund.
• Temporary disability benefits and vacation pay are calculated based on total earnings.
• When you go on parental leave, it will be easier to return to your position while maintaining your salary, since the registration is official.
  You can confirm your income with a certificate; this is sometimes necessary to obtain a mortgage or loan.
• The salary is fixed; the employer does not have the right to reduce it at will.
• If an employee is dismissed, the employer must pay all due payments.
• You can return part of your personal income tax from the budget using tax deductions. This is beneficial if you buy an apartment or house with a mortgage.

The disadvantages are not so obvious, but they still exist.

• Official income is usually less than illegal income. Because the employer reduces part of its expenses by cutting salaries.
• Most vacancies in private business are offered with illegal earnings, so it is more difficult to find a job with an official salary.
• Alimony and debts under writs of execution are withheld from official earnings; illegal income is easier to hide. In this regard, when registering an employee, the full amount will be deducted from the salary.

Advantages and disadvantages of a white salary for an employer

• The obvious disadvantage is the cost of taxes.
• Complex accounting reporting.
• Inability to fire an unsuitable employee, since according to the Labor Code this is difficult to do.

There are much fewer advantages for the employer:

• No liability for illegal wages and tax evasion.
• Good reputation and stability of the organization.
• Accounting transparency.

How to check whether an employee’s payment is official?

If an employee has doubts about whether he has official income, this can be checked as follows. You need to register in your personal account on the website of the Federal Tax Service and download the 2-NDFL certificate there. Organizations are required to submit these certificates annually by name. Having received a similar one in accounting, you can compare income by month.

Despite the obvious advantages of the white salary, most employers and employees settle on the gray version. When making such a choice, you need to weigh all the risks, since employees often lose more than they gain. It must be borne in mind that if the salary is illegal, the employer may delay its payment for an indefinite period, pay it not in full, or not pay it at all.

Electronic services

Full name of the service

Assignment of monthly child benefit

Conditions for receiving services on the site

• Who can apply for the service

  1. One of the parents (sole parent), adoptive parents (sole adoptive parent) of a child from among the citizens of the Russian Federation, foreign citizens and stateless persons, who has a place of residence in the city of Moscow and lives in the city of Moscow together with the child. If one of the parents does not have a place of residence in the city of Moscow, the state service is provided to the other parent who has a place of residence in the city of Moscow, provided that the child in respect of whom the state service is provided lives with him.
  2. A guardian, trustee of a child from among the citizens of the Russian Federation, foreign citizens and stateless persons, who has a place of residence in the city of Moscow and lives in the city of Moscow together with the ward child in respect of whom a public service is provided. If a guardian or trustee living together with a ward child in the city of Moscow does not have a place of residence in the city of Moscow, the public service is provided provided that the child over whom guardianship, trusteeship has been established and in respect of whom the public service is provided has a place of residence in the city of Moscow. Reception of requests in electronic form using the Portal from a guardian, trustee, or authorized representative of the applicant is not provided.

• Service cost

  For free

• List of required documents

  • An electronic image of the applicant’s identity document (for a Russian passport: pages 2-3,5,14 (page spread with photo, place of residence, marital status))
  • Electronic image of the marriage certificate (if available) (if the registration of the civil status act was carried out by the civil registry office of the city of Moscow before January 1, 1990 or outside the territory of the city of Moscow)
  • Electronic image of the identity document of the second parent (if available)
  • An electronic image of a child’s birth certificate document (if the civil status registration was carried out outside the territory of the city of Moscow) or a document confirming the fact of birth and registration of the child, issued in the prescribed manner (if the child was born on the territory of a foreign state)
  • An electronic image of the court decision on the adoption of a child that has entered into legal force, or a certificate of adoption (if available) (submitted at the request of the applicant)
  • An electronic image of a document containing information about the place of residence in the city of Moscow of a child in respect of whom a public service is provided (if information about the apartment building in which the applicant and (or) the child lives is not contained in the Basic Register)
  • An electronic image of a document confirming a change in the last name and (or) first name and (or) patronymic, in case of discrepancy between the last name and (or) first name and (or) patronymic in the provided documents with the data contained in the identity document of the applicant (second parent) (if the registration of the civil status act was carried out by the civil registry office of the city of Moscow before January 1, 1990 or outside the territory of the city of Moscow)
  • An electronic image of a certificate issued by an organization (institution) that has a housing stock with the right of economic management or with the right of operational management (residential complex, housing cooperative, HOA, hostel, etc.), confirming the place of residence in the city of Moscow
  • An electronic image of a document confirming the actual residence of the child in the city of Moscow (in the absence of a place of residence in the city of Moscow for one of the parents and (or) the child), namely one of the following:
    - A certificate of the child’s education in an educational organization, issued no earlier than one month before the date of filing a request for the provision of a public service (if the child is studying in an educational organization).
    - Certificate of observation of the child in a medical organization, issued no earlier than one month before the date of submission of the request for the provision of public services (if the child is observed in a medical organization).
  • Electronic images of certificates from the place of work (service, study) or other documents confirming the income of each family member for the last 12 calendar months preceding the month of submission of the request.
  • Electronic image of the divorce certificate
  • Electronic image of the certificate of paternity (if available) (if the registration of the civil status act was carried out outside the territory of the city of Moscow)
  • Electronic image of a certificate on the basis for entering information about the father (mother) of the child into the birth certificate
  • Electronic image of the death certificate of the second parent
  • An electronic image of the court decision recognizing the second parent as missing or declaring him dead, which entered into legal force (a copy certified in the prescribed manner).
  • Electronic image of an extract from a work book, military ID or other document about the last place of work (service, study) (if available)
  • If one or both parents have no income, electronic images of documents confirming valid reasons for the lack of income are additionally submitted, namely:
    - A certificate from the state employment service recognizing one or both parents as unemployed (for persons looking for a new job who applied to the state employment service outside Moscow within three months from the date of dismissal).
    - A certificate from the territorial body of the Pension Fund of the Russian Federation on the receipt by the parent of a monthly compensation payment to a non-working able-bodied person caring for a disabled person of group I, as well as an elderly person who needs constant outside care according to the conclusion of a medical organization, or who has reached the age of 80 years, a monthly payment to a non-working able-bodied person a person caring for a disabled child under 18 years of age or a group I disabled person since childhood (for applicants caring for a group I disabled person, as well as an elderly person in need of constant outside care based on the conclusion of a medical organization, or who has reached the age of 80 years, a disabled child under the age of 18 or a disabled child of group I, and receiving monthly payments in accordance with federal legislation).
    - Certificate from your employer confirming that you are on leave without pay (for applicants who are on leave without pay for more than three months). An electronic image of a certificate from the military commissariat about the conscription of the child’s father for military service (in case of applying for a state service in relation to the child of a soldier undergoing military service) (in order to determine the amount of the public service provided) An electronic image of a certificate from a military professional educational organization or military educational organization of higher education about the education of the child’s father there (before concluding a contract for military service) (in the case of applying for the provision of a public service in relation to the child of a military serviceman who has acquired the status of a military serviceman undergoing conscription military service in connection with enrollment in a military professional educational organization or military educational organization of higher education) (in order to determine the amount of the public service provided) An electronic image of one of the following documents (in case of applying for the provision of public services in relation to a child whose parent(s) evades paying child support, or in other cases provided for by federal legislation, when collection of alimony is impossible) (in order to determine the amount of public services provided):
    - A message from the internal affairs body or a certificate from the bailiff stating that the location of the wanted debtor has not been established within a month.
    - A message from the authorized federal executive body about the non-execution of a court decision (court order) on the collection of alimony if the debtor lives in a foreign state with which the Russian Federation has concluded an agreement on legal assistance. -Certificate from the court on the reasons for non-execution of the court decision (court order) on the collection of alimony

• Terms of service provision

  10 working days
  The period for provision of public services is calculated from the date of registration of the request in the OSZN
  When submitting a request using the Portal, the total period for the provision of public services does not include the period for which the provision of public services is suspended

  Duration and grounds for suspension
  10 working days
  The basis for suspension of the provision of a public service in the case of filing a request using the Portal is the need for the applicant’s personal appearance at the MFC on an extraterritorial basis, regardless of the applicant’s place of residence in the city of Moscow (and if MFCs have not been created in the settlement of the city of Moscow at the applicant’s place of residence - in the OSZN of the district USZN JSC of the city of Moscow at the applicant’s place of residence in the city of Moscow or in any MFC located in other districts or settlements of the city of Moscow, at the choice of the applicant) for submitting documents on paper.

  Conditions for receiving services at OIV

  • Who can apply for the service:

    Individuals

    The following may act as an applicant: 1. One of the parents (sole parent), adoptive parents (sole adoptive parent) of a child from among the citizens of the Russian Federation, foreign citizens and stateless persons, who has a place of residence in the city of Moscow and lives in the city of Moscow together with the child, in respect of which a public service is provided. If one of the parents does not have a place of residence in the city of Moscow, the state service is provided to the other parent who has a place of residence in the city of Moscow, provided that the child in respect of whom the state service is provided lives with him. 2. A guardian, trustee of a child from among the citizens of the Russian Federation, foreign citizens and stateless persons, who has a place of residence in the city of Moscow and lives in the city of Moscow together with the ward child in respect of whom a public service is provided. If a guardian or trustee living together with a ward child in the city of Moscow does not have a place of residence in the city of Moscow, the public service is provided provided that the child over whom guardianship, trusteeship has been established and in respect of whom the public service is provided has a place of residence in the city of Moscow.

  • Cost of the service and payment procedure:

    For free

  • List of required information:

    Request (application) (original, 1 pc.)

    • Required
    • Available without return

    It is drawn up in the form of Appendix 22 to the resolution of the Moscow Government of July 3, 2012 No. 301-PP. To be submitted when contacting the MFC, incl. and guardians (trustees) of children. When applying to the Portal of state and municipal services (functions) of the city of Moscow, the applicant fills out an interactive request form, which is subsequently printed in the OSZN district of the USZN AO of the city of Moscow according to the form of Appendix 22 to the Moscow Government Resolution No. 301-PP dated 07/03/2012.

    Identity document of the applicant containing information about the place of residence in Moscow (original, 1 pc.)

    • Required
    A passport of a citizen of the Russian Federation (residence permit for foreign citizens) is presented.

    Identity document of the second parent (if available), containing information about the place of residence (original, 1 pc.)

    • Required
    • Provided only for viewing (making a copy) at the beginning of the service
    A passport (residence permit for foreign citizens) must be presented.
    • Available without return
    It is presented if the State Budgetary Institution MFC of the city of Moscow does not, on the basis of the relevant agreement, perform the function of calculating payments for residential premises, utilities and other services and (or) the function of receiving and transmitting documents for registration and deregistration to the registration authorities citizens of the Russian Federation at the place of stay and at the place of residence within the Russian Federation in relation to the residential premises in which the applicant lives, as well as regardless of the implementation of these functions by the State Budgetary Institution of the MFC of the city of Moscow in the case of the applicant living in a residential premises located on the territory of Troitsky and Novomoskovsky administrative districts of the city of Moscow (original and copy).
    • Can be received during the provision of the service
    • Available without return
    It is presented if the State Budgetary Institution MFC of the city of Moscow does not, on the basis of the relevant agreement, carry out the function of calculating payments for residential premises, utilities and other services and (or) the function of receiving and transmitting to the registration authorities documents for registration and deregistration of citizens of the Russian Federation at the place of stay and at the place of residence within the Russian Federation in relation to the residential premises in which the second parent lives, as well as regardless of the implementation of these functions by the State Budgetary Institution of the MFC of the city of Moscow in the case of the second parent living in a residential premises located on the territory of Troitsky and Novomoskovsky administrative districts of the city of Moscow.

    Birth certificate of a child for whom a public service is provided (original, 1 pc.)

    • Can be received during the provision of the service
    • Provided only for viewing (making a copy) at the beginning of the service
    It is presented if the registration of a civil status act was carried out outside the territory of the city of Moscow, as well as a document confirming the fact of birth and registration of the child, issued in the prescribed manner (in the case of the birth of a child on the territory of a foreign state).
    • Can be received during the provision of the service
    • Available without return
    It is presented if the State Budgetary Institution MFC of the city of Moscow does not, on the basis of the relevant agreement, carry out the function of calculating payments for residential premises, utilities and other services and (or) the function of receiving and transmitting to the registration authorities documents for registration and deregistration of citizens of the Russian Federation at the place of stay and at the place of residence within the Russian Federation in relation to the residential premises in which the applicant and (or) child (children) live, as well as regardless of the implementation of the specified functions of the State Budgetary Institution of the MFC of Moscow in the case of the residence of the applicant and (or) ) child (children), in a residential building located on the territory of the Troitsky and Novomoskovsky administrative districts of Moscow.

    Certificate of paternity (original, 1 pc.)

    • Can be received during the provision of the service
    • Provided only for viewing (making a copy) at the beginning of the service
    It is presented at the request of the applicant, if the registration of the civil status act was carried out outside the territory of the city of Moscow.

    A court decision on the adoption of a child that has entered into legal force (a copy certified in the prescribed manner), or a certificate of adoption (if available) (original, 1 pc.)

    • Optional
    • Provided only for viewing (making a copy) at the beginning of the service
    Presented at the request of the applicant.

    Marriage certificate (if available) (original, 1 pc.)

    • Can be received during the provision of the service
    • Provided only for viewing (making a copy) at the beginning of the service
    It is submitted if the registration of a civil status act was carried out by the civil registry office of the city of Moscow before January 1, 1990 or outside the territory of the city of Moscow.

    Documents confirming the actual residence of the child in the city of Moscow (if one of the parents and (or) the child does not have a place of residence in the city of Moscow) (original, 1 piece)

    • Required
    • Available without return
    One of the following must be submitted: 1. A certificate of the child’s education in an educational organization, issued no earlier than one month before the date of submission of the request for the provision of a public service (if the child is studying in an educational organization). 2. A certificate of observation of the child in a medical organization, issued no earlier than one month before the date of submission of the request for the provision of public services (if the child is observed in a medical organization).

    Certificate from place of work (service, study) or other document confirming the income of each family member for the last 12 calendar months preceding the month of submission of the request (original, 1 pc.)

    • Required
    • Available without return
    Certificates are submitted in the form 2-NDFL, 3-NDFL, and in their absence - certificates of any form.

    Extract from the work book, military ID or other document about the last place of work (service, study) (if available) (certified copy, 1 pc.)

    • Required
    • Provided only for viewing (making a copy) at the beginning of the service
    Documents about the last occupation are presented, incl. and contracts.

    If one or both parents have no income, additional documents must be submitted confirming valid reasons for the lack of income (original, 1 pc.)

    • Required
    • Provided only for viewing (making a copy) at the beginning of the service
    One of the following documents must be submitted: 1. A certificate from the state employment service recognizing one or both parents as unemployed (for persons looking for a new job who applied to the state employment service outside Moscow within three months from the date of dismissal) . 2. A certificate from the territorial body of the Pension Fund of the Russian Federation about the receipt by the parent of a monthly compensation payment to a non-working able-bodied person caring for a disabled person of group I, as well as to an elderly person who needs constant outside care according to the conclusion of a medical organization, or who has reached the age of 80 years, a monthly payment to a non-working person an able-bodied person caring for a disabled child under 18 years of age or a group I disabled person since childhood (for applicants caring for a family member who is a group I disabled person, as well as an elderly person in need of constant outside care based on the conclusion of a medical organization, or who have reached the age of 80 years, a disabled child under the age of 18, or a disabled person of group I since childhood, and receiving monthly payments in accordance with federal legislation). 3. Certificate from the employer about being on leave without pay (for applicants on leave without pay for more than three months).

    Documents when applying for public services in relation to children of military personnel undergoing military service upon conscription (original, 1 pc.)

    • Required
    • Available without return
    One of the following documents is presented: 1. Certificate from the military commissariat about the conscription of the child's father for military service. 2. A certificate from a military professional educational organization or a military educational organization of higher education about the child’s father studying there.

    Documents submitted to receive services for a child from a family in which the parents are evading payment of alimony, or in other cases provided for by federal legislation, when collection of alimony is impossible (original, 1 pc.)

    • Required
    • Available without return
    One of the following documents is submitted: 1. A message from the internal affairs bodies or a certificate from the Federal Bailiff Service stating that the location of the wanted debtor has not been established within a month. 2. A message from the authorized federal executive body about the non-execution of a court decision (court order) on the collection of alimony if the debtor lives in a foreign state with which the Russian Federation has concluded an agreement on legal assistance. 3. A certificate from the court about the reasons for non-execution of the court decision (court order) to collect alimony.

    Document confirming the absence of the second parent (original, 1 pc.)

    • Can be received during the provision of the service
    • Provided only for viewing (making a copy) at the beginning of the service
    It is submitted in the case of a sole parent applying as an applicant, namely one of the following documents: 1. Birth certificate in form No. 25, approved by Decree of the Government of the Russian Federation of October 31, 1998 No. 1274 “On approval of application forms for state registration of acts civil status, certificates and other documents confirming state registration of acts of civil status" (if the registration of a civil status act was carried out outside the territory of the city of Moscow). 2. Death certificate of the second parent (if the civil status registration was carried out outside the territory of the city of Moscow). 3. Certificate of divorce (if the registration of the civil status act was carried out by the civil registry office of the city of Moscow before January 1, 1990 or outside the territory of the city of Moscow). 4. A court decision recognizing the second parent as missing or declaring him dead, which has entered into legal force (a copy certified in the prescribed manner).

    A document confirming the rights of a person (guardian, trustee, adoptive parent) replacing parents (original, 1 pc.)

    • Required
    • Provided only for viewing (making a copy) at the beginning of the service
    One of the following documents is submitted: 1. Decision (extract from the decision) on establishing guardianship or trusteeship over the child. 2. A court decision on the adoption of a child (children), which has entered into legal force (a copy certified in the prescribed manner) or a certificate of adoption (submitted at the request of the applicant).

    Document confirming the change of surname, and (or) first name, and (or) patronymic (original, 1 pc.)

    • Can be received during the provision of the service
    • Provided only for viewing (making a copy) at the beginning of the service
    It is presented in case of discrepancy between the surname, and (or) first name, and (or) patronymic in the documents with the data contained in the identity document of the applicant (second parent) (if the registration of the civil status act was carried out by the civil registry office of the city of Moscow before January 1, 1990 or outside the territory of the city of Moscow).

    Identity document of a person authorized by the applicant (original, 1 pc.)

    • Required
    • Provided only for viewing (making a copy) at the beginning of the service
    Submitted if requested by a person authorized by the applicant.

    Document confirming the authority of the applicant's representative (original, 1 pc.)

    • Required
    • Provided only for viewing (making a copy) at the beginning of the service
    Submitted if an authorized representative of the applicant applies. For a person authorized by the applicant who is not a legal representative, a document confirming authority is a power of attorney in simple written form or a notarized power of attorney, or a power of attorney equivalent to a notarized one in accordance with the civil legislation of the Russian Federation.

  • Terms of service provision

    10 working days

    Suspension period: 10 working days

    The basis for suspending the provision of a public service in the event of filing a request using the Portal is the need for the applicant’s personal appearance at the MFC on an extraterritorial basis, regardless of the applicant’s place of residence in the city of Moscow (and if MFCs have not been created in the settlement of the city of Moscow at the applicant’s place of residence, in the district OSZN USZN JSC of the city of Moscow at the applicant’s place of residence in the city of Moscow or in any MFC located in other districts or settlements of the city of Moscow, at the choice of the applicant) for the submission of documents specified in paragraphs 2.5.1.1.2-2.5.1.1.20 of the Administrative Regulations for the provision services on paper.

  • Result of service provision

    Issued:

    • Decision on assigning a monthly child benefit (original, 1 pc.)

      The working document is not issued to the applicant. The applicant is informed about the provision of public services at the place of application or through the Portal (if applying electronically).

  • Receipt forms

    On the WEB site

    through MFC

  You can go to the executive authorities of the city of Moscow as part of a pre-trial appeal.

  Pre-trial (out-of-court) procedure for appealing decisions and actions (inaction) of the OSZN district of the USZN JSC of the city of Moscow, the State Budgetary Institution of the MFC of the city of Moscow, their officials, employees of the MFC

  1. The applicant has the right to file a pre-trial (out-of-court) complaint against the decisions and (or) actions (inactions) taken (committed) in the provision of public services by the OSZN district of the USZN AO of the city of Moscow, the State Budgetary Institution of the MFC of the city of Moscow, their officials, government civil servants of the city of Moscow, serving in the state civil service of the city of Moscow in the OSZN district of the USZN AO of the city of Moscow, employees of the MFC.

  2. The filing and consideration of complaints are carried out in the manner established by Chapter 2.1 of the Federal Law of July 27, 2010 N 210-FZ “On the organization of the provision of state and municipal services”, the Regulations on the specifics of filing and consideration of complaints about violations of the procedure for the provision of public services in the city of Moscow , approved by Decree of the Moscow Government of November 15, 2011 N 546-PP “On the provision of state and municipal services in the city of Moscow”, Administrative Regulations for the provision of services.
  

  3. The applicant may file complaints in the following cases:

  3.1. Violation of the deadline for registering a request and other documents necessary for the provision of public services, as well as the procedure for processing and issuing a receipt for receipt of a request and other documents (information) from the applicant.

  3.2. Requirements from the applicant:

  3.2.1. Documents, the submission of which by the applicant for the provision of public services is not provided for by the regulatory legal acts of the Russian Federation and the regulatory legal acts of the city of Moscow, including documents obtained using interdepartmental information interaction.

  3.2.2. Applications for the provision of services not included in the list of services approved by the Moscow Government that are necessary and mandatory for the provision of public services.

  3.2.3. Payment of fees for the provision of public services not provided for by regulatory legal acts of the Russian Federation and regulatory legal acts of the city of Moscow.

  3.3. Violations of the deadline for the provision of public services.

  3.4. Refusal to the applicant:

  3.4.1. In accepting documents, the submission of which is provided for by the regulatory legal acts of the Russian Federation and the regulatory legal acts of the city of Moscow for the provision of public services, on grounds not provided for by the regulatory legal acts of the Russian Federation and the regulatory legal acts of the city of Moscow.

  3.4.2. In the provision of public services on grounds not provided for by the regulatory legal acts of the Russian Federation and the regulatory legal acts of the city of Moscow.

  3.4.3. In the correction of typographical errors and errors in documents issued as a result of the provision of public services, or in case of violation of the established deadline for such corrections.

  5.3.5. Other violations of the procedure for providing public services established by regulatory legal acts of the Russian Federation and regulatory legal acts of the city of Moscow.

  4. Complaints about decisions and (or) actions (inaction) of state civil servants of the city of Moscow serving the state civil service of the city of Moscow in the OSZN district of the USZN AO of the city of Moscow are considered by the head (authorized deputy head) of the OSZN of the district of the USZN AO of the city of Moscow.

  Complaints against decisions and (or) actions (inaction) of the head (authorized deputy head) of the OSZN district of the USZN AO of the city of Moscow on complaints received in a pre-trial (extrajudicial) manner are considered by the head (authorized deputy head) of the Department.

  Complaints against decisions of the head of the Department, including decisions of the head (authorized deputy head), taken on complaints received in a pre-trial (out-of-court) manner, are submitted by applicants to the Moscow Government and considered by the Main Control Department of the city of Moscow.

  Complaints about decisions and (or) actions (inaction) of MFC employees committed in the provision of public services on the “one-window” principle in accordance with the agreement on interaction with the Department are considered by the director (authorized deputy director) of the State Budgetary Institution of the MFC of the city of Moscow.

  Complaints against decisions and (or) actions (inaction) of the director (authorized deputy director) of the State Budgetary Institution MFC of the city of Moscow, accepted on complaints received in a pre-trial (extrajudicial) manner, are considered by the Office of the Mayor and the Government of Moscow.

  5. Complaints can be submitted to the executive authorities of the city of Moscow, organizations subordinate to them authorized to consider complaints in accordance with the Administrative Regulations for the provision of services (hereinafter referred to as the bodies and organizations authorized to consider complaints), in writing on paper, electronically form in one of the following ways:

  5.1. Upon personal application by the applicant (applicant’s representative).

  5.2. Through MFC.

  5.3. By post.

  5.4. Using the Portal from the moment the corresponding technical capability is implemented on the Portal.

  5.5. Using the official websites of bodies and organizations authorized to consider complaints on the Internet.

  6. The complaint must contain:

  6.1. The name of the body (organization) authorized to consider the complaint or the position and (or) last name, first name and patronymic (if any) of the relevant official to whom the complaint is sent.

  6.2. The name of the executive authority of the city of Moscow, the MFC or the position and (or) surname, first name, patronymic (if any) of the official, state civil servant of the city of Moscow, employee of the MFC, whose decisions and (or) actions (inaction) are being appealed.

  6.3. Last name, first name, patronymic (if available), information about the applicant’s place of residence, as well as contact telephone number(s), email address(es) (if available) and postal address to which the response should be sent to the applicant.

  6.4. The date of submission and registration number of the request for the provision of a public service (except for cases of appealing against the refusal to accept the request and its registration).

  6.5. Information about decisions and (or) actions (inactions) that are the subject of appeal.

  6.6. Arguments on the basis of which the applicant does not agree with the appealed decisions and (or) actions (inactions). The applicant may submit documents (if any) confirming the applicant’s arguments, or copies thereof.

  6.7. Applicant's requirements.

  6.8. List of documents attached to the complaint (if any).

  6.9. Date of filing the complaint.

  7. The complaint must be signed by the applicant (the applicant’s representative). If a complaint is filed in person, the applicant (applicant's representative) must provide an identification document.

  The authority of the applicant's representative to sign the complaint must be confirmed by a power of attorney issued in accordance with the legislation of the Russian Federation.

  The status and powers of the applicant's legal representative are confirmed by documents provided for by federal laws.

  8. A received complaint must be registered no later than the end of the working day following the day it was received.

  9. The maximum period for consideration of a complaint is 15 working days from the date of its registration. The period for consideration of the complaint is 5 working days from the date of its registration in cases of appeal by the applicant:

  9.1. Refusal to accept documents.

  9.2. Refusal to correct typos and errors made in documents issued as a result of the provision of public services.

  9.3. Violations of the deadline for correcting typos and errors.

  10. Based on the results of consideration of the complaint, a decision is made to satisfy the complaint (in whole or in part) or to refuse to satisfy the complaint.

  11. The decision must contain:

  11.1. The name of the body or organization that considered the complaint, position, surname, first name, patronymic (if any) of the official who made the decision on the complaint.

  11.2. Details of the decision (number, date, place of adoption).

  11.3. Last name, first name, patronymic (if available), information about the applicant’s place of residence.

  11.4. Last name, first name, patronymic (if any), information about the place of residence of the applicant’s representative who filed the complaint on behalf of the applicant.

  11.5. Method of filing and date of registration of the complaint, its registration number.

  11.6. Subject of the complaint (information about the decisions, actions, or inactions being appealed).

  11.7. The circumstances established during the consideration of the complaint and the evidence confirming them.

  11.8. Legal grounds for making a decision on a complaint with reference to the applicable regulatory legal acts of the Russian Federation and regulatory legal acts of the city of Moscow.

  11.9. The decision taken on the complaint (conclusion on satisfaction of the complaint in full or in part or refusal to satisfy it).

  11.10. Measures to eliminate identified violations and deadlines for their implementation (if the complaint is satisfied in full or in part).

  11.11. Procedure for appealing a decision.

  11.12. Signature of the authorized official.

  12. The decision is made in writing using official forms.

  13. The measures to eliminate identified violations specified in the decision include:

  13.1. Cancellation of previously made decisions (in whole or in part).

  13.2. Ensuring the acceptance and registration of the request, execution and issuance of a receipt to the applicant (in case of evasion or unreasonable refusal to accept documents and their registration).

  13.3. Ensuring registration and delivery to the applicant of the result of the provision of a public service (in case of evasion or unreasonable refusal to provide a public service).

  13.4. Correction of typos and errors made in documents issued as a result of the provision of public services.

  13.5. Refund to the applicant of funds, the collection of which is not provided for by the regulatory legal acts of the Russian Federation and the regulatory legal acts of the city of Moscow.

  14. The body or organization authorized to consider the complaint refuses to satisfy it in the following cases:

  14.1. Recognition of the appealed decisions and (or) actions (inactions) as legal and not violating the rights and freedoms of the applicant.

  14.2. Filing a complaint by a person whose powers have not been confirmed in the manner established by regulatory legal acts of the Russian Federation and regulatory legal acts of the city of Moscow.

  14.3. The applicant does not have the right to receive public services.

  14.4. Availability:

  14.4.1. A court decision on the applicant’s complaint with identical subject matter and grounds that has entered into legal force.

  14.4.2. A decision on a complaint made earlier in a pre-trial (out-of-court) manner in relation to the same applicant and on the same subject of the complaint (except for cases of appealing against previously made decisions to a higher authority).

  15. The complaint must be left unanswered on its merits in the following cases:

  15.1. The presence in the complaint of obscene or offensive language, threats to the life, health and property of officials, as well as members of their families.

  15.2. If the text of the complaint (part of it), last name, postal address and email address are not readable.

  15.3. If the complaint does not indicate the name of the applicant (the applicant's representative) or the postal address and email address to which the response should be sent.

  15.4. If the body or organization authorized to consider the complaint received a request from the applicant (the applicant’s representative) to withdraw the complaint before a decision on the complaint is made.

  16. The decision to satisfy the complaint or to refuse to satisfy the complaint is sent to the applicant (the applicant’s representative) no later than the end of the working day following the day of its adoption, to the postal address specified in the complaint. At the request of the applicant, the decision is also sent to the email address specified in the complaint (in the form of an electronic document signed with the electronic signature of an authorized official). In the same manner, the applicant (the applicant’s representative) is sent a decision on the complaint, in which only an email address is indicated for the response, and the postal address is missing or cannot be read.

  17. If the complaint is left unanswered on the merits, the applicant (his representative) is sent, no later than the end of the working day following the day of registration of the complaint, a written motivated notification indicating the grounds (except for cases where the postal address and address are not indicated in the complaint email for a response or they are unreadable). The notice is sent in the manner established for sending a decision on a complaint.

  18. A complaint filed in violation of the rules on competence established by clause 5.4 of the Administrative Regulations for the provision of services is sent no later than the end of the working day following the day of its registration to the body authorized to consider the complaint, with simultaneous written notification to the applicant (his representative ) to forward the complaint (except for cases where the complaint does not indicate the postal address and email address for a response or they are not legible). The notice is sent in the manner established for sending a decision on a complaint.

  19. Filing a complaint in a pre-trial (out-of-court) manner does not exclude the right of the applicant (applicant’s representative) to simultaneously or subsequently file a complaint in court.

  20. Informing applicants about the judicial and pre-trial (extrajudicial) procedure for appealing decisions and actions (inaction) committed in the provision of public services should be carried out by:

  20.1. Placing relevant information on the Portal, information stands or other sources of information in places where public services are provided.

  20.2. Consulting applicants, including by telephone, email, and in person.

  21. If, during or as a result of consideration of a complaint, signs of an administrative offense or crime are established, the official empowered to consider the complaint immediately forwards the available materials to the prosecutor’s office.

  If violations of the procedure for the provision of public services of the city of Moscow are identified, liability for which is established by the Code of the City of Moscow on Administrative Offences, the official empowered to consider the complaint must also send copies of the available materials to the Main Control Department of the city of Moscow within no later than two working days following the day the decision on the complaint was made, but no later than the end of the working day following the day of expiration of the period established by federal legislation for considering complaints about violations of the procedure for providing public services.

  Grounds for refusal to provide public services

  1. Submission of a request and other documents necessary for the provision of public services that do not comply with the requirements established by legal acts of the Russian Federation, legal acts of the city of Moscow, Uniform Requirements, Administrative Regulations for the provision of services, if these circumstances were established by the OSZN district of the USZN AO of the city of Moscow in the process processing of documents and (or) information necessary for the provision of public services.

  2. Loss of validity of the submitted documents (if the validity period of the documents is indicated in the documents themselves or determined by law, in other cases provided for by the legislation of the Russian Federation, legal acts of the city of Moscow), if these circumstances were established by the OSZN district of the USZN AO of the city of Moscow in the process of processing documents and (or) information necessary for the provision of public services.

  3. The presence in the submitted documents of contradictory or unreliable information, if these circumstances were established by the OSZN of the district of the USZN of the AO of the city of Moscow in the process of processing documents and (or) information necessary for the provision of public services.

  4. Contradiction of documents or information obtained using interdepartmental information interaction, including the use of information from the Basic Register, with documents or information submitted by the applicant.

  5. The service is already provided to one of the applicants entitled to provide a public service.

  6. The applicant does not have the right to provide public services.

  7. Submission of an incomplete set of documents specified in the Administrative Regulations for the provision of services as documents subject to mandatory submission by the applicant, if these circumstances were established by the OSZN district of the USZN AO of the city of Moscow in the process of processing documents and (or) information necessary for the provision of public services.

  8. The basis for refusal to provide a public service when submitting a request using the Portal is the expiration of the period for suspension of the provision of the public service, if during this period the circumstances that served as the reasons for the suspension of the provision of the public service were not eliminated.

  Grounds for refusal to accept documents

  The grounds for refusal to accept documents necessary for the provision of public services are:

  1. Submission of a request and other documents necessary for the provision of public services that do not meet the requirements established by legal acts of the Russian Federation, legal acts of the city of Moscow, Uniform Requirements, Administrative Regulations for the provision of services (this basis does not apply if the request and other documents necessary for the provision of public services, submitted by the applicant in person to the MFC).

  2. Loss of validity of the submitted documents (if the validity period of the document is indicated in the document itself or determined by law, in other cases provided for by the legislation of the Russian Federation, legal acts of the city of Moscow).

  3. Submission of an incomplete set of documents specified in the Administrative Regulations for the provision of services as documents subject to mandatory submission by the applicant.

  4. Submission of documents containing unreliable and (or) contradictory information (this basis does not apply if the request and other documents necessary for the provision of public services are submitted by the applicant in person to the MFC).

  5. Application for the provision of a public service by a person who is not a recipient of a public service in accordance with the Administrative Regulations for the provision of services (this basis does not apply if the request and other documents necessary for the provision of a public service are submitted by the applicant in person to the MFC).